Skip to main content

Sky broadband outage forces swathes of UK customers offline

Sky broadband outage forces swathes of UK customers offline

UK broadband provider Sky has been hit by outages across the UK, sending users offline in a host of areas around the country. 

User reports of Sky outages have skyrocketed over the past few hours. There had been a couple of hundred reports over the evening of July 27, but the following morning has seen that number rise into the thousands.

We're told by Sky that “We are investigating an issue affecting some Sky Broadband and Talk customers in Norfolk and Suffolk. We're sorry for any inconvenience this may be causing.”

A Sky spokesperson tells us that "the outage is only across Norfolk and Suffolk – not national", though Downdetector shows a slightly more complicated story.

The site cites London, Norwich, Nottingham, Derby, Birmingham and Bristol as the areas with the most user reports over the past 24 hours. Within London the biggest problem areas appear to be Beckton, Wandsworth, and Islington. Users commenting on the site claim the issue has reached Inverness in Scotland too – with heatmaps on Downdetector showing a large number of reports in Belfast – so the problem certainly appears nationwide.

The Sky Help Team Twitter account posted about the problem at 8:35am this morning, albeit only in Norfolk, writing that "Customers may not be able to get online or make/receive calls." It made a similar post on July 27 about customers in Cumbria being briefly unable to "get online and make/receive calls. We're sorry for any inconvenience caused."

The issue appears to be almost entirely regarding internet outages, with only a fraction of users reporting loss of TV services.

See more

My internet is down – what next?

If you're one of the customers affected by the outages, you can log into your Sky account here to assess the damage to users in your area.

Those of you with a good mobile data plan may be able to get by using your phone as a Wi-Fi hotspot, or accessing emails and key work platforms over mobile. 

The issues appear to be concentrated more in urban areas – that tend to have better 4G and 5G coverage – meaning rural users shouldn't be as affected, but it may be that reports are weighted towards more congested cities.

Friendly neighbors may also let you hop onto their internet connection for a short while, at least until Sky fixes the issue. Otherwise, all you can do is probably wait.

Via Metro



* This article was originally published here

Comments

Post a Comment

Popular posts from this blog

The most exciting indie PC games in development right now

This year’s run of upcoming indie titles on PC due for release is on a different level. The Steam Game Festival 2021 took place from February 3 through February 9 and gave us a taste of what’s to come, with demos, developer interviews and showcases throughout. The festival showed off games from many genres, with varied art styles, rich storylines, and abstract concepts. Indie developers continue to push the boat of creativity and innovation despite working from small teams and having limited budgets. Here’s a list of our pick of some of the best indie games due for release this year. (Image credit: Chashu Entertainment) Sands of Aura Sands of Aura is a visually stunning dark fantasy action RPG developed and published by indie studio Chashu Entertainment . SoA is an open world buried under sand and divided in to islands. Each one has a unique style, lore and varying difficulty levels. The Combat is “souls-like” wi...
Post a Comment
Read more

Mi MIX FOLD, a folding screen mobile phone released by Mi MIX FOLD

On March 30th, Xiaomi held the 2021 spring new product launch conference at Xiaomi Technology Park and officially released its first folding screen mobile phone, Xiaomi MIX FOLD.  Xiaomi MIX FOLD uses a large 8.01-inch internally folded 2K resolution flexible screen with a 6.52-inch external screen, equipped with self-developed C1 professional image processor, the world’s first mobile phone liquid lens, equipped with a four-speaker 3D panoramic sound system, and a large 5020mAh battery , Support 67W fast charge.  Xiaomi MIX FOLD starts at 9999 yuan and will be officially launched at 10 o'clock on April 16. As Xiaomi’s first folding screen mobile phone, Xiaomi MIX FOLD adopts a U-shaped hinge design, which has greatly improved weight and reliability. The weight is reduced by 27%. The reliability of the bending test reaches 200,000 times. The folding test can reach 1 million times. Xiaomi MIX FOLD uses an 8.01-inch 2K resolution flexible OLED inner screen with a screen ratio of ...
Post a Comment
Read more